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Confirmation documents ACET sends confirmation of booking on receipt of enrolment form and deposit.

 

Age Limit Minimum age limit is 16 (except Executive and Professional Courses where minimum age limit is 23). Clients under 18 years of age must submit a signed parental guarantee & copy of their passport or national ID with their enrolment.

Public Holidays Monday is the starting day for all courses each week. When Monday is a public holiday, Tuesday is the starting day. There is no reduction in fees when a course includes a public holiday.

Course Fees Course Fees include tuition, welcome pack, client card, WiFi internet, use of resource centre and internet room, placement test, access to language counselling and certificate of achievement. Course fees do not include accommodation fees, course materials, examination fees, cost of lunch, social events, personal insurance and bank charges. Special offers must be quoted at the time of booking – offers will not be applied retrospectively.

Courses Each tuition hour lasts 55 minutes. Bookings are non-transferable, i.e. they are specific to dates, courses and applicant. Clients are expected to attend classes regularly and on time. Clients forfeit tuition if they are late, absent or leave early.

If a client is not of sufficient level to join a course, we reserve the right to cancel, alter, or make arrangements on an alternative course for them.

Payment Please complete and send enrolment form with a deposit of €190 (non-refundable) or full fees. Tuition and accommodation fees must be paid in full 15 working days in advance. Clients who enrol less than 15 days before arrival must send full payment with enrolment form. Bank charges must be paid by the client.

Accommodation

Homestay Homestay fees are calculated per 7 nights, half board Monday to Friday, full-board at weekends in a single room. From June 3 to September 17, there is a supplement of €35 per week.

Clients should expect to travel for an average of 30/40 minutes from their homestay to ACET. WiFi/internet access is not guaranteed in homestays.

Twin rooms can only be booked by clients travelling in pairs who wish to share a room. Special requests must be made at the time of booking. We will endeavour to fulfil these requests but they cannot be guaranteed.

Accommodation in student residences is provided by a 3rd party. ACET acts only as an intermediary. ACET does not assume any liability for loss, delay or accident of any kind whatsoever which might occur due to fault or negligence during clients’ stay at the client residences.

Clients changing accommodation will not be refunded any difference in price. Accommodation costs are not refunded for part of a week. No allowance is made for absences from accommodation. Nationality/gender mix is not guaranteed in apartments or residences.

 

Insurance

Clients are advised to insure against loss of fees and/or other expenses as a result of course cancellation or early departure from Ireland. Clients are also advised to take out full travel, health, money, baggage and personal effects insurance cover prior to travelling to Ireland. Clients from EU countries should bring their European Health Insurance card. Clients from non-EU countries are required by immigration to take out medical insurance.

Complaints and Grievances

Students are advised to complete our Student Complaint Form to make a complaint in writing. The Student Complaint Form can be requested at reception or by email [email protected] Any complaint received will be dealt with immediately and a resolution should be reached within 2 weeks of receipt of the complaint. Both Laura Dwyer-Canton, Academic Manager [email protected] and Joelle Coade Executive Director, [email protected]

ACET Sick Leave Policy

All sick leave of more than two days must be accompanied by a doctor’s certificate. If a student presents a valid doctor’s note for a certified sick leave period, their attendance will not be reduced for the period of the doctor’s certificate. Students must contact the school [email protected] or telephoning on 021 4551661 on the first day of the sickness to inform us of the illness and the expected duration of the absence.

On return to the school, students must present a doctor’s certificate which covers the full period of the absence. Failure to follow these steps will mean that a student is absent without certification. Uncertified absences will be marked as absent from class and the student will receive a reduced attendance record.

ACET Expulsion Policy

If their conduct and/or attendance is unsatisfactory, a student will be subject to ACET’s disciplinary procedures. A serious breach of conduct can result in expulsion. Students will be given an oral warning, then a written warning and ultimately a second and final written warning. In the event of expulsion fees are not refunded. All issues relating to expulsion policy should be addressed to Joelle Coade, Executive Director, [email protected]

ACET Policy on Holidays and Breaks (For Non-EEA Students)

Holidays must be requested in advance at the beginning of your course. All holidays must be taken over the period of a full calendar week, Monday to Friday. The school will normally close for 2 weeks Christmas holiday and this time must be considered as part of the allowed holiday period.

  • Up to eight weeks holiday time is permitted for course bookings of 25 weeks or longer (Academic Year Courses / ILEP Courses)
  • Holiday periods cannot exceed 1/3 of the already completed studied weeks, at any time.
  • No unscheduled breaks are permitted unless permission is obtained in writing from Joelle Coade. Requests of this nature will only be considered in very special circumstances such as close family bereavement.

Students from non EEA countries who are planning to stay in Ireland longer than 90 days must register with Garda National Immigration Bureau (GNIB).

You are not required to register with GNIB if you are staying in Ireland less than 90 days.

End of Course Exam

Students who register for an ILEP course must register for an approved external exit examination. Students must pay the examination fee in advance of arrival. ACET will register you for the end of course exam and will discuss the examination dates and times with the student directly. Examinations are held on specific dates during the year and have closing dates which need to be adhered to.

Punctuality and Attendance (For NON-EEA Students)

Visa requirement of 85% is necessary and attendance is marked on class registers for both morning and afternoon lessons.

If a student is absent for five consecutive days without prior arrangement or without a medical certificate to explain their absence, the Academic Manager will arrange a time to meet them to ascertain the reason for the non-attendance.

If, within 8 weeks of commencement, a student’s attendance rate approaches below 60% the student will be given a verbal warning by Academic Manager and an opportunity to discuss the possible consequences and to reiterate their obligations under the terms of their visa.

If, within 16 weeks of commencement, a student’s attendance approaches below 70% then a written warning will be sent to the student. The student will again be advised to attend a meeting with the Academic Manager and they will be advised that they are at risk of being reported to GNIB, and that they need to attend the rest of their course in full.

If the student has reached a stage where it would be impossible for them to achieve 85% attendance, a second and final expulsion letter will be given to the student and they will be removed from the school register and the GNIB will be informed.

Cancellation Fees

Notice of cancellation must be given according to the refund policy in order to qualify for a refund. If notice of cancellation is given in writing 15 working days or more before the start date, fees are refunded in full, less the deposit. If notice of cancellation is given in writing less than 15 working days before the start date, one week of the tuition fee and one week of the accommodation fee are refunded. If notice of cancellation is given on or after the first day in Cork, the accommodation fee and the course fee are not refunded. (Working days are Monday-Friday)

Documents sent to clients for visa purposes must be returned to the school upon cancellation. Fees can only be returned (less the deposit) after ACET has received the original visa refusal letter.

ACET is not liable for any extra costs incurred as a result of delays (flights, visas, personal etc.) These costs may include accommodation costs, transportation costs, dining, medical bills etc.

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